Accepting briefs
Outsourcing you can see, every day.
Elventex runs technology and back-office operations as one team.
Most outsourcing leaves you in the dark.
You hand the work over. Then you wait for a monthly report and hope for the best.
We built it differently.
Two channels. One team. You can see the work while it happens.
322 services. One team.
Hire one channel or both. Same team, same reporting, one contract.
Accepting briefs
Outsourcing you can see, every day.
Elventex runs technology and back-office operations as one team. 322 services, two channels, one contract.
Most outsourcing leaves you in the dark.
Before we designed Elventex, we looked at what clients say about agencies and BPO providers. The same three complaints came up everywhere.
The people who sold it disappear.
Senior people win the contract, then junior staff run it. Some clients get a new account manager three times in one year.
Quality drops and nobody can explain why.
The monthly report looks fine while complaints go up. Usually the cause is staff turnover that the client was never told about.
You wanted a dashboard, you got a PDF.
Reports full of numbers that go up but mean nothing. Views up, sales flat, and no way to check why.
All of these are the same problem. You handed the work over and could no longer see it.
CH TECH / 01
Technology
Built, launched, and looked after.
Websites, apps, AI, design, marketing and automation. We build it and we maintain it.
CH BPO / 02
BPO
Your customers answered. Your back office handled.
Customer support and back-office teams: support, lead generation, sales, CRM and ERP work, quality checks.
Six pictures from our floor.
A look at where the work happens: the operations floor, the development floor, the server room and the support desk.
Four steps. You see every one.
Brief
You tell us what you need. We ask the important questions before anything is signed.
Scope
You get the service list, team size, hours and price in writing. No surprise costs later.
Dedicated team
Your team stays your team. You meet them before you sign. If someone leaves, we tell you first.
Reporting cadence
Agreed before we start. You see the same numbers we see, on the same day every week.
Both channels, together.
Most clients start with one channel. These are the jobs where using both together makes the difference.
Press and hold to switch both channels on.
Source 01
A product launch.
Technology builds the website and the store. BPO handles the orders and the customer questions from day one.
Source 02
A business that outgrew its tools.
Technology moves your CRM and automates the manual work. BPO runs the daily operations inside it.
Source 03
A support desk that never closes.
Technology sets up the helpdesk, the chatbot and the dashboards. BPO staffs it around the clock and reports every week.
Everything we do.
30 categories, 322 services. Filter by channel.
No services match that filter. Clear it or pick another channel.
Every category shows how many services it includes. Open one to see the full list.
Common questions.
Tell us what you need.
We reply with questions, not a sales brochure. The enquiry page also lets you pick when we call you back.
Four short steps
What you need. Who you are. When we call.
- Pick a call-back time in your own time zone. We see it in ours.
- India and USA time shown side by side, so nobody guesses.
- One working day to a reply. A named person on the call.